If you selected Tower Refundable Registration at the time of your initial Race Registration purchase, and if you cannot attend the Race for a reason listed as a Refundable Term, the following are eligible for a refund: Race Registration, and if applicable BART & or VIP Tickets only.
Items not eligible for a refund include, and are not limited to, any and all processing fees, the refund fee, or any items not purchased at the time of the initial Race Registration and thereafter shipped to you. Further, any add-ons or changes made after your initial purchase (like VIP, BART, apparel, merchandise, or race upgrades), and Training & Virtual purchases are NOT eligible for the refund purchase option.
If approved, the refund will be issued directly to the credit card you used when making the purchase, after your completion of an online Tower Refund Application Form. The refund request can be initiated any time from the date of your initial Race Registration purchase to thirty (30) days before the Race (October 15th, 2023) (“Refund Application Period”). Please note that if the Race is rescheduled or canceled, the Refundable Terms do NOT apply. Any items you purchased in the initial Race Registration purchase (with refund option) that were shipped to you, such as an apparel item, will not be refunded.