TBHM WILL issue a refund of your initial Race Registration purchase, and if applicable, BART & or VIP Tickets if you are unable to attend the Race due to any of the following listed reasons AND, have provided the required supporting documentation detailed below, subject to the General Conditions of Refund:
Illness / Injury / Medical Condition (including Covid-19, as described herein)
Definition: an illness or accidental injury to you or a member of your Immediate Family, or a physical condition that will prevent you from attending the Race.
Supporting Documentation: a note from a Doctor confirming the illness, injury, or medical condition, the date on which it occurred, and a statement that, in the Doctor’s opinion the illness, injury, or medical condition will prevent you from attending the Race. An immediate family member is defined as “Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother, or grandfather, or stepfamily.”
Death of Immediate Family
Definition: death of an Immediate Family member up to four (4) weeks prior to the date of the Race. An immediate family member is defined as “Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily.”
Supporting Documentation: a death certificate.
Positive Covid-19 test dated within fourteen (14) days of the Race
Definition: you have contracted Covid-19 and have tested positive within fourteen (14) days prior to the Race.
Supporting Documentation: A positive Covid test result administered by your medical professional, stating your name, the date the test was administered, and the date on which you received the positive result. Self-testing results (sometimes referred to as a home test) may be considered if the following criteria are met:
Jury Service/Court Summons
Definition: a summons for you to attend jury service or appear as a witness in a court proceeding (not including a summons in which you are named as a defendant in a criminal proceeding) on the date of the Race for which you were unaware at the time of Registration.
Supporting Documentation: a copy of the court summons.
Definition: a burglary, fire, or flood at your private residence up to 48 hours immediately before the Race.
Supporting Documentation: 1) a police or fire report or copy of the claim made to your insurance company and 2) proof that you reside at the location where the home emergency occurred. Proof of residency documents may include, among other documents, rental or lease agreements, mortgage bills, utility bills or federal or state tax forms, all of which show your name and the address where the emergency has occurred.
Armed Forces & Emergency Services Recall
Definition: you as a member of the Armed Forces (Army, Naval Service, Air Force, Marines, Reserve Armed Forces) or Emergency Services (Police, Fire and Rescue Service or other Emergency Services) are recalled to work on the date of the Race, have been (or will be) deployed on the date of the Race, or are posted overseas and cannot attend the Race.
Supporting Documentation: a note from your Commanding Officer or employer to confirm being called into work or duty and that this was not on your original schedule.
Emergency Circumstances (upon proof of documentation and at the sole discretion of TBHM)
Definition: an unforeseen or emergency circumstance that was not within your control. The decision to refund is entirely at the discretion of TBHM.
Supporting Documentation: any evidence requested by TBHM to verify the unforeseen or emergency circumstance.
CONFIDENTIAL – Please note that all supporting documentation submitted to TBHM will be treated confidentially. We will not share medical and/or other information you provide us with third parties. We will destroy supporting documentation immediately upon issuance of a refund. If, however, we deny your refund request, we will keep the documentation (for reference purposes only) until the Refund Application Period expires.
TBHM WILL NOT issue a refund of the item purchased on your initial race registration if you are unable to Attend the Race due to any of the following listed reasons.
TBHM May issue a refund if:
These reasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund.
TBHM Will NOT issue a refund in the case you do not Attend because:
The following words or phrases have the meaning shown below wherever they appear in this document.
Race– The TBHM event scheduled for February 27th, 2021 that you Registered to Attend.
You/Your/Yourself – A person who has Registered for a Race with TBHM.
Attend – participate in, take part in, use, or be present at the Race.
Registered/Registration – The transaction whereby you signed up and paid a fee to participate and Attend the Race.
Communicable Disease – means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people.
Doctor – A qualified medical practitioner registered and licensed with a recognized professional body. A doctor cannot be you or a member of your family.
Immediate family – Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Documentation may be required to show a marriage or civil partnership, in the form of a marriage certificate, a filed domestic partnership or civil union agreement, lease or rental agreements, or utility bills with both individuals’ names listed thereon.
IMPORTANT: All aspects of this document are subject to California law. This is not an insurance policy. A Refundable Registration is an optional extension to TBHM’s standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document.