Tower Refundable Registration

For a limited time only, participants can select a Tower Refundable Registration which permits you to request a refund of your initial Race Registration purchase if you cannot attend the Race due to certain circumstances. This option can only be added at the original time of purchase and cannot be added later. Please read the following carefully to decide if you wish to add this option to your registration.

• What does Tower include
  1. Tower participants must opt in by adding the Tower Refund option to their cart during registration to qualify for refund.
  2. Guaranteed refunds from January 1st through July 31st, 2024.
  3. Refund by approved application (subject to Terms and Conditions) or free deferral requests accepted July 31st through October 4th, 2024.
  4. Tower Refundable participants are also eligible to have their $15 Event Change fee waived, upon request, up to the October 5th online event change cutoff date.
• What are the Refundable Terms

  A Refundable Term is an unforeseen or emergency circumstance that prevents you from Attending the Race. Refundable Terms include:

  • Illness/Injury/Medical Condition

  • Death of Immediate Family

  • Jury Service/Court Summons

  • Home Emergency

  • Armed Forces and Emergency Services Recall

  • Emergency Circumstances*

  You can find a complete description of Terms and Conditions here.

  *Please note, the term “emergency circumstances” is an unforeseen or emergency circumstance completely outside of your control that does not fall into a pre-defined category. Any refund pursuant to this term shall be at the sole discretion of BHM and will require the specific supporting documentation listed in the Refundable Terms.

• What items are eligible for Refund?
  If you selected Tower Refundable Registration at the time of your initial Race Registration purchase, and if you cannot attend the Race for a reason listed as a Refundable Term, the following are eligible for a refund: Race Registration, and if applicable BART & or VIP Tickets only. 

  Items not eligible for a refund include, and are not limited to, any and all processing fees, the refund fee, or any items not purchased at the time of the initial Race Registration and thereafter shipped to you. Further, any add-ons or changes made after your initial purchase (like VIP, BART, apparel, merchandise, or race upgrades), and Training & Virtual purchases are NOT eligible for the refund purchase option. 

  If approved, the refund will be issued directly to the credit card you used when making the purchase, after your completion of an online Tower Refund Application Form. The refund request can be initiated any time from the date of your initial Race Registration purchase to forty-five (45) days before the Race (October 5th, 2023) (“Refund Application Period”). Please note that if the Race is rescheduled or canceled, the Refundable Terms do NOT apply. Any items you purchased in the initial Race Registration purchase (with refund option) that were shipped to you, such as an apparel item, will not be refunded.

• When and how do I apply for a Refund?

  Please email customer support at customersupport@berkeleyhalfmarathon.com  for a Tower Refund application. The request must contain your Order number and/ or your registration ID (included in your registration confirmation email). BHM will consider multiple Refund Applications for eligible purchases but reserves the right to refuse additional Refund Applications if BHM suspects abuse of the Refund Application process.

  1. Tower participants must opt in by adding the Tower Refund option to their cart during registration to qualify for refund.
  2. Guaranteed refunds from January 1st through July 31st, 2024.
  3. Refund by approved application (subject to Terms and Conditions) or free deferral requests accepted July 31st through October 4th, 2024.
  4. Tower Refundable participants are also eligible to have their $15 Event Change fee waived, upon request, up to the October 5th online event change cutoff date.

    

• How long will it take to process my request?

  Tower Refund applications will be reviewed in the order they are received, please allow 3 to 6 weeks for processing.

• What happens if my circumstance is not included in the Refundable Terms?

  If you are not eligible for a refund under the Tower refund Terms, you may choose to defer to the following year (up to 45 days before race day) or convert to a Virtual Race option, at no additional costs.

• What is excluded from the Tower Refundable Terms?

  Any circumstance that is not detailed in the Refundable Terms, nor deemed an unforeseen and/or emergency circumstance, is not eligible for a refund. Please find a list of specific exclusions in our Refundable Terms under “Refunds Not Issued.”

  Race cancellations or changes of Race dates are NOT Refundable Terms. If the Race is canceled due to poor air quality and health concerns as a result of wildfires, you will not be entitled to a refund. 

  Race cancellations, by either BHM and/or a government agency, due to COVID-19-related circumstances, air quality from fires, or natural disasters, are NOT Refundable Terms.

• Are Covid-19 related circumstances included?

  No, Covid-19 is not covered under the list of refundable terms.