Frequently Asked Questions

Registration

• How do I know if I am registered?
  You can confirm your registration HERE.
  
• Can I do a race event change?
  Event changes can be made remotely until October 10th by following this link. Once completed, you will receive an email confirmation showing your new event and registration details. Please note that there will be a set price charged for upgrading, and no refunds are issued for downgrading.

  After October 10th, all changes will need to be made at packet pickup and will be based on availability. Please pick up your bib first and then head to the solutions table. For more information on packet pickup here.
  

• How do I update my estimated finish time?
  Changes can be made to your EFT until October 10th. Please send us an email at customersupport@berkeleyhalfmarathon.com with what you would like your estimated finish time to be changed to.

  After October 10th all changes will need to be made in person at packet pickup. Please pick up your bib first and then head to the solutions table.
  

• Can I change my starting corral?
  Corrals are assigned based on your Estimated Finish time will be sent out via email with your bib confirmation email. If your training has gone better than expected and you would like to move up to a faster corral, please pick up your bib at packet pickup and then proceed to the Solutions table to request a corral change. Please note that moving up to a faster corral is not guaranteed.
  

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Cancellations/Refunds

• Can I cancel, transfer, or defer my registration?
  Sorry, all registration for the Biofreeze Berkeley Half Marathon is nonrefundable or transferable and deferrals are not allowed.
  

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Packet Pickup

• What do I need to bring with me to packet pickup?
  You will need a copy of your bib confirmation email and a photo ID.
  
• What if I can’t make it to packet pick up, can someone else get it for me?
  If you are unable to personally come to packet pick up a friend or family member may pick up for you, they will need a copy of your bib number confirmation and a photo or copy of your ID.
  
• Can I have my race packet mailed to me if I am already registered?
  Mailing options are available for purchase until October 10th, please use this link
  to add on bib mailing.
  
• When and where is packet pickup happening?
  The Biofreeze Berkeley Half Marathon Packet Pickup will be at Sports Basement Berkeley (2727 Milvia St, Berkeley, CA 94703).

  • Friday, November 15, 2019: 11am-7pm
  • Saturday, November 16, 2019: 9am-5pm

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Bibs

• How do I find my bib number?
  Bib numbers are assigned and sent out via email in early November.
  
• How do I get my Race Bib?
  All race participants who did not select to have their packets mailed to them during registration are required to pick up their bib, timing chip, and race shirt at packet pick up. Please note that Bibs will not be available on race day.
  

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Shirts

• What are the shirt sizes?
  Mens shirt sizes can be found here. Womens shirt sizes can be found here.
  
• Can I change my shirt size?
  We accept shirt change requests until October 10th, please send us an email at customersupport@berkeleyhalfmarathon.comcustomersupport@berkeleyhalfmarathon.com to submit your request. After October 10th, you will need to pick up your assigned t-shirt size at Packet Pickup. Unworn shirts can be exchanged after the race at the t-shirt booth.
  

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Course Time Requirements

• What is the course limit for the Half Marathon?
  All Half Marathon participants are required to finish the race within 4 hours or an 18:20 minute/mile pace. The Finish Line will close promptly at 11:45 am. Runners who come in after this time will not be considered official finishers. If anywhere along the course you fall behind that pace time, there is a chance that water stops and aid stations may have shut down as we are required to open streets back up based on that closure. If you do not finish under the course limit, we can not guarantee you a medal or official finisher’s time.
  
• What is the course limit for the 10K?
  All 10K participants are required to finish the race within 2 hour or a 19:19 minute/mile pace. If anywhere along the course you fall behind that pace time there is a chance that water stops and aid stations may have shut down as we are required to open streets back up based on that closure. If you do not finish under the course limit, we can not guarantee you a medal or official finisher’s time. Runners who come in after this time will not be considered official finishers.
  
• What is the course limit for the 5K?
  All 5K participants are required to finish the race within 1 hour or a 19:21 minute/mile pace. The Finish Line will close promptly at 9:45 am. Runners who come in after this time will not be considered official finishers. If anywhere along the course you fall behind that pace time there is a chance that water stops and aid stations may have shut down as we are required to open streets back up based on that closure. If you do not finish under the course limit, we can not guarantee you a medal or official finisher’s time.
  

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Course Maps

• Where can I see course maps for the races?
  You can see the course maps for each distance on their respective distance pages:

  • Half Marathon Course Map: Click here
  • 10K Course Map: Click here
  • 5K Race Course Map: Click here
• Where can I find elevation profiles for the races?
  The elevation profiles can be found below:

  • Half Marathon Elevation: Click here
  • 10K Elevation: Click here
  • 5K Elevation: Click here

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Course Rules

• Are music players, phones, GPS trackers or other personal electronics allowed on the course?
  Yes, personal electronics like music players and GPS trackers are allowed on the course. Please be aware of traffic around you when running.
  
• Are strollers allowed on the course?
  Runners with strollers are permitted on the 5K course only and are required to start in the last corral. Strollers are not permitted on the Half Marathon or 10K courses.

  Registrants intending to run the 5K with a stroller should check the box marked “Stroller Division” during registration. Children in strollers are not required to be registered, but will not receive a shirt or medal
  

• Are walkers allowed on the course?
  Yes, walkers are permitted on all of the courses.
  

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Race Photos & Results

• Where can I find the photos taken during the race?
  Marathon Photos race photographers will be on the course to capture photos of every runner. Each runner will receive one free photo, others can be purchased. We will send an email confirmation when the photos are ready. You can also access past race results and photos here.
  
• How are race times tracked?
  The race is timed using ChronoTrack tag technology. Your tag is on the back of your bib, please do not remove it!
  Unofficial results will be posted in the Finish Line Festival Area and on the Results page on this website thirty minutes after the first runner crosses the finish line. Friends and family can check the website for up-to-the-minute race results.
  Any change requests regarding the unofficial results must be submitted via email to RCcorrections@rccal.com within three days after the race. Failure to contact us within three days may result in your times not being listed in our web results.
  
• Where can I find my race results?
  You can access past race results and photos here.
  

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Challenge Elibility

• How will I know if I am eligible for a challenge?
  To check your eligibility for our challenges, please visit here.
  
• What do I receive for completing the eligibility challenges?
  To view what each challenge provides, please visit here.
  
• Do I need to mark anything special for my challenge during registration?
  Challenges do not need to be marked in your registration information. Please register using the same name and email address for all registrations involved in becoming challenge eligible. Challenge eligibility will be validated the week before the race.
  
• Where can I pick up my challenge medals?
  Challenge medals need to be picked up at the Finish Line Festival at the challenge booth after the race, they will not be shipped after the race.
  

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Sponsors

• Who are the sponsors of the race?
  We proudly partner with honored brands and sponsors. To see a list and learn about partnership opportunities, please visit this page.
  

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Hydration

• What is available to me at all water stops?
  Half Marathon: There are 7 water stops along the Half Marathon course, all have water and UCAN Berry Hydrate electrolyte drink and Water Stop 3 has GU.
  10K: There are 3 water stops along the 10K course all have water and UCAN Berry Hydrate electrolyte drink.
  5K: There is 1 water stop along the 5k course it has water and UCAN Berry Hydrate electrolyte drink.
  All water stops offer water, electrolyte, medical aid, and toilets.

  Learn more about the benefits of using UCAN for your runs.
  

• Are hydration packs allowed on the course?
  Standard hydration packs are allowed. Backpacks with hydration reservoir bladders will not be allowed given security concerns.
  

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Weekend Transportation & Road Closures

• How do I get to the start line by public transportation, busing or car?
  Learn more about your travel options here.
  
• Which streets will be closed and when?
  Scroll to the bottom of our hotel and travel info page to see detailed maps of road closures and alternate routes.
  

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Charity

• Can I register through a charity?
  Yes! We are proud to support the Berkeley Public Schools Fund as our official Charity, and partner with CrowdRise to make fundraising easy Please visit our Charitiy page for more information on running for a cause.
  

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Gear Check

• Where should I store my stuff on race day?
  Check your gear at Allston way just across from the High School. Gear Check will be available starting at 6:30am. Participants who are checking gear must use the bag provided at the expo. All bags MUST be clearly marked with your bib number tear off or clearly written on the bag. Please write your bib number legibly on the bag and drop it off securely tied. Biofreeze Berkeley Half Marathon is not liable for any lost, stolen, or damaged items. Do not place any valuable (like wallets, phones and keys) or heavy items in your gear bag. We also recommend that you do not over stuff your bag. Baggage claim will be open until 1:00 pm.
  Any clothing discarded at the start line will be donated to a local organization.
  
• What do I do if I lose something on race day?
  Any items found on the course will be brought to the info booth at the Finish Line Festival. Please see an info booth volunteer if you have lost or found an item. All clothing not claimed at the end of race day will be donated to charity. For information on lost and found items, please contact us at customersupport@berkeleyhalfmarathon.com.
  
• What if I forgot to pick up my gear bag?
  You will have five days to contact and request a bag returns and there will be a $15 shipping. All unclaimed bags will be donated to charity.
  

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Additional Questions?

Do you have a question not answered above?
Contact us at customersupport@berkeleyhalfmarathon.com