2018 Race Cancellation FAQ

We have received many questions and comments from participants following the cancellation of the 2018 Biofreeze Berkeley Half Marathon, scheduled for Sunday, November 18, due to unhealthy air quality. Below you’ll find answers to the most common questions we’ve received. If you have a specific issue or question not addressed on this page, please send an email to customersupport@berkeleyhalfmarathon.com

• Do you plan to reschedule the race at another time?

  No, we will not be creating a new replacement event. The collaboration of over 20 different public and private organizations and vendors is essential for hosting our event. After reviewing the availability of each party, it was evident there was no date that worked for everyone. Due to this scheduling conflict, we could not reschedule the race. The next Biofreeze Berkeley Half Marathon will be held Sunday, November 17, 2019.

• What happened to my 2018 registration?

  Between December 20, 2018 and January 31, 2019 you have the option of choosing to defer your 2018 entry to either 2019, 2020 or 2021. You should have received an email with a special link to make this selection, if you did not receive the email please contact customersupport@berkeleyhalfmarathon.com

• I thought your race policy was no deferrals?

  Yes, that is a practice across the running industry for those whose individual circumstances prevented them from participating after they registered. However, since we cancelled the race for health and safety reasons for a situation out of our control, we did want to offer the opportunity to run a future race at no charge.

• I know you have given us several options but can I just get a refund instead?

  We’re sorry but entry refunds are not available. Even though the race was not held, we still have to pay a significant percentage of expected race expenses including your shirt, medal, custom bib, data entry, and race infrastructure (tents, tables, fencing, security, trucks, etc.).

• I did not receive my shirt and bib, how do I get those

  You can pick up your shirt and bib next year at the 2019 Biofreeze Berkeley Expo.

• How can I receive my multi-year loyalty rewards?

  If you were eligible for a 3 or 5 year loyalty rewards in 2018, you will be able to pick up your gift at the 2019 Biofreeze Berkeley Expo. If you have any questions about the loyalty medals please email us at customersupport@berkeleyhalfmarathon.com.

• I purchased BART busing and Bib Delivery, what happens with that?

  If you purchased a bus ticket or bib delivery option for the 2018 race that will be deferred to 2019 as well.

• What about my Biofreeze San Francisco Marathon/Biofreeze Berkeley Half Marathon Challenge?

  If you were eligible for the 2018 Biofreeze San Francisco Marathon/Berkeley Half Marathon challenge you will be able to pick up your 2018 medal at the 2019 Biofreeze Berkeley Half Marathon Expo.  If the 2018 Biofreeze Berkeley Half Marathon was to be the first leg of your challenge and you complete your challenge by running the 2019 Biofreeze San Francisco Marathon, you will still be eligible to receive your medal at the finish line of that race.  

Additional Questions?

For any additional questions or questions specific to your account please contact customersupport@berkeleyhalfmarathon.com

Thank you again for your patience and consideration.